Voters could get a say in how their local train services are run under government proposals. Ministers are ready to scrap the system which gives the Department for Transport powers to dictate all train services and choose operators. Instead they are ready to hand over power to councils and locally run transport bodies.
Daily Telegraph, 29 Dec 11, p2
Based on my recent experiences with Network Rail, this proposal should also be extended to the way the local infrastructure is managed. It’s not that Network Rai don’t keep the trains on the tracks, or even the stations in one piece – just, but their communication and customer service skills are non-existent and currently, there doesn’t seem to be any way of giving them the kick up the a**e they so richly deserve!
If local control is introduced, won’t this will be another example of something going full circle? Railways started off as private companies, run locally and needing to keep their local customer base happy in order to stay in business and now we seem to be heading back to where we started.